Frequently Asked Questions

Answers to the questions Auckland businesses ask us most. Can’t find what you need? Get in touch or call 027 611 1114 — your first consultation is always free.

Do you offer free quotes and consultations?

Yes. Every first consultation is free and no-obligation. We’ll assess your setup, understand what you need, and give you a clear, honest quote — no pressure and no jargon.

What areas do you cover?

We’re Auckland-based and provide onsite support right across the Auckland region, plus remote support anywhere in New Zealand. Whether you’re in the CBD, out west, on the North Shore or in South Auckland, we can help.

What are your hours? Do you offer emergency support?

Our standard hours are Monday to Friday, 8:00am–6:00pm. Managed IT clients also get 24/7 emergency support, so critical issues are covered outside business hours.

How much does managed IT support cost?

It depends on your team size, setup and security needs. Managed IT is commonly priced per user, per month. For a full breakdown of what drives the price, see our guide: How much does IT support cost in Auckland? — or ask us for a tailored quote.

How much does a CCTV system cost?

CCTV pricing depends on the number of cameras, resolution and cabling. A professionally installed small-business system typically starts in the low-to-mid four figures. Read our CCTV buyer’s guide or book a free site assessment.

What CCTV and networking brands do you use?

We install trusted, well-supported brands including Hikvision, HiLook, Uniview, Raysharp, TP-Link and D-Tech — chosen for reliability and long-term support in New Zealand.

Can you take over from our current IT provider?

Absolutely. We handle the transition for you — documenting your systems, taking over monitoring and support, and making sure nothing falls through the cracks during the switch.

Do you support Microsoft 365?

Yes. We handle Microsoft 365 migrations, setup and ongoing support for Teams, SharePoint, Exchange and OneDrive. See our guide to moving your business to Microsoft 365.

Do you work with small businesses, or only large ones?

Both. A lot of our clients are small and medium Auckland businesses. We scale our support to fit your size and budget — you get the same proactive service whether you have 3 staff or 300.

Is my footage and data kept private and secure?

Yes. We follow New Zealand’s Privacy Act 2020 for CCTV, use secure storage and encrypted connections, and build security best-practices (backups, multi-factor authentication, monitoring) into everything we set up.

How do I get started?

The easiest way is to book a free consultation or call 027 611 1114. We’ll talk through what you need and recommend the right solution — no obligation.